High-quality offerings reduce the uncertainty that can be a barrier in a purchase decision.
We aim to create situations where consumers and customers trust that their investment will yield the satisfaction of their needs.
Enhancing Customer Satisfaction
When you consistently deliver for your customers, you don't just increase customer satisfaction - you build trust.
Delivering to a consistently high standard is key to creating trust, leading to customer and consumer loyalty and business growth
Satisfied customers can be thought of as the foundation of your organization’s growth strategy. By focusing on the customer needs and expectations, you can nurture long-term relationships built on trust as well as reputation around your product or service quality and brand.
A focus on customer satisfaction also contributes to employee morale and job satisfaction. Employees take pride in their work when they know that their efforts contribute to high-quality outcomes.
Creating consistent output that builds loyalty and reduces uncertainty
Making customer satisfaction a competitive advantage
In a crowded market, brands that consistently deliver attract customers and consumers who are seeking the assurance of quality.
Get in touchHelping you deliver the quality your customers expect
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Standards are blueprints for excellence, providing robust strategies for minimizing risk, ensuring safety, and championing sustainability.Find a standard
We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
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Benefit from relevant courses that are continually updated with the latest global trends and regulatory changes.Find a course
We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
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Assess, certify, test, and audit your people, products, and processes with the support of our experts.Find out more
We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
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Our world-class consulting services enable you to accelerate progress and manage risk across your entire organization.Talk to our team
We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
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Software solutions to help you manage your audit, compliance, and supply chain activities, as well as your regulatory information.Discover tools
We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
The latest thinking on how quality impacts customer satisfaction
Get Insights & MediaCustomers expect high standards
Retaining customers and building loyalty comes down to delivering at the standard they expect.
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Almost 90% of customers report trusting a company whose service they rate as “very good”
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16% of customers who give a poor rating trust companies to the same degree.
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Supporting your organization to embed a culture of quality
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Capabilities
Quality Management
Create a powerful competitive advantage and enhance your organization’s capabilities with our range of quality management solutions.
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Standard
ISO 9001 - Quality management systems
ISO 9001 is the internationally recognized quality management system standard that helps you improve the quality of your products and services.
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Capabilities
Supply Chain
Build a robust supply chain and leverage opportunity with supplier verification auditing, data-driven insight, advice and country-level intel.
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Customer expectations are increasingly focused on sustainability and ethics
Customers and consumers seek out products and services that align with their values and contribute positively to society and the planet.
More about BSILet's build customer and consumer trust together
Our expert team is on hand to help you deliver consistent quality.