BSI has published the first British Standard for customer service: BS 8477:2007 Code of practice for customer service.
BS 8477:2007 sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles. It is primarily aimed at organizations working with external customers. However, the principles can also be applied by an organization when dealing with its internal customers. This British Standard is applicable to all organizations, irrespective of their size or the nature of their business.
N.B. In this context ‘organization’ includes small businesses and consultancies, public or private companies, national and local government department and agencies, and not-for-profit organizations. Subject to contractual provisions, this standard also potentially applies to sub-contractors of those organizations.
 BS 8848:2007
Specification for the provision of visits, fieldwork, expeditions, and adventurous activities, outside the United Kingdom |
BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organization |
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PAS 126-1:2008
Furniture removal activities. Commercial moving. Service specification |
BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations |
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