As customers become more sophisticated, better informed and hold higher expectations, the only way a business can survive and prosper is to offer a commitment to quality. In fact, any organization, whatever their size or industry sector, can give themselves a secure future by introducing a quality management system (QMS) such as BS EN ISO 9000. Read more . . .
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Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular attributes of a product or its performance.
