The following two articles are taken from Servicetalk:
The article below first appeared in the May 2006 issue of ISO Focus - the magazine of the International Organization for Standardization - and is reproduced here with the permission of ISO Central Secretariat (www.iso.org). For editorial enquiries email gasiorowski@iso.org. For subscription enquiries email sales@iso.org
- Benchmarking provision of IT services
by Dr Jenny Dugmore, Chair of the BSI Service Management Committee
Article from ISO Focus May 2006.
(File type: Adobe Acrobat document, File size: 117kb)
