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Presentations

Download the presentations from the BSI Service Standards For Consumers Workshop 20th June 2008:

BERR – Legislative Framework (74kb)

Customer Service Standards: An Important Part of an Effective Consumer Protection Strategy (171kb)

Using the Standards – BS 8901:2007 (Specification for a sustainable event management system) (1Mb)

Service standardization – the European dimension (118kb)

Other documentation from the BSI Service Standards For Consumers Workshop 20th June 2008:

‘Vulnerable Consumers’ – Defining Disadvantage – Setting Standards to Support Legislation (26kb)

‘Setting Standards for Effective Consultation and Stakeholder Involvement’ (35kb)

‘Measuring and monitoring customer satisfaction’ (32kb)

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