Dates: 24 September 2008
Venue: BSI, Chiswick, London, Room 510
Duration: One Day
Course Outline:
This course provides you with a practical guide on how to manage yourself and difficult people and situations that you encounter. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances. You will learn how to understand other people’s behavior and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course in your day to day activities.
Course Objectives:
- Understand the theory behind workplace behavior.
- Forge positive working relationships with difficult or uncooperative individuals.
- Approach conflict situations with increased confidence in an appropriate and timely manner.
- Adopt a confident, professional and appropriate style when faced with difficult people or situations.
- Plan your personal strategy for dealing with difficult situations.
- Target Audience: Committee Members and Chairs
This training is FREE to UK committee members.
Courses cancelled within 28 days of taking place will incur a charge of £150 +VAT.
Dates and venues may be subject to change.
