Overview
BSI has published the first British Standard for customer service: BS 8477:2007 Code of practice for customer service.
BS 8477:2007 sets out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.
This British Standard is primarily aimed at organizations working with external customers. However, the principles can also be applied by an organization when dealing with its internal customers. It is applicable to all organizations, irrespective of their size or the nature of their business.
N.B. In this context ‘organization’ includes small businesses and consultancies, public or private companies, national and local government department and agencies, and not-for-profit organizations. Subject to contractual provisions, this standard also potentially applies to sub-contractors of those organizations.
Bibliographic Detail
| Standard Number | BS 8477:2007 |
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| Title | Code of practice for customer service |
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| Status | Current |
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| Publication Date | 30 April 2007 |
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| Cross References | BS 8463, BS ISO 10002, BS EN ISO 9001, Data Protection Act 1998 |
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| Draft Superseded | 06/30137879 DC |
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| Descriptors | Management, Consumers, Consumer-supplier relations, Information exchange, Selling, Commercial documents, Delivery, After-sales services, Ordering, Personnel, Performance, Quality auditing, Quality management |
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| ICS | 03.100.99 (Other standards related to company organization and management)
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| Committee | SVS/0 |
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| ISBN | 978 0 580 50539 3 |
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| Publisher | BSI |
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| Format | A4 |
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| Delivery | YES |
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| Pages | 22 |
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| File Size | 287 KB |
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| Price | £ 84.00 |
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